Casino Chan Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the Casino Chan website, account services, games, payment features and related content. They should be read together with any policies or notices published on the website, including the Privacy Policy and Responsible Gambling information. If a specific game, promotion or feature has additional terms, those terms will apply to that activity as well.

By accessing or using Casino Chan, you confirm that you have read and accepted these terms. If you do not agree with any part of them, you must not register, deposit funds, play games or otherwise use the website. Casino Chan may update these terms from time to time. Updated terms will apply from the date they are published, unless a different effective date is stated. You should review this page regularly.

These terms are intended to operate in accordance with applicable Australian law and any other laws that apply to your use of the website. Nothing in these terms is intended to remove or restrict a right or guarantee that cannot lawfully be excluded under applicable consumer protection legislation, including the Australian Consumer Law.

Your responsibility

• You are responsible for reading and understanding these terms before using the website.
• You must comply with all laws and regulations that apply to you, including laws relating to online gambling, payments, taxation and internet use.
• You must provide accurate information when requested and keep your account details current.
• You must not use the website if gambling is unlawful in the place where you are located.
• You must not allow another person to access or use your account.

2. Eligibility and account requirements

You may only use Casino Chan if you are legally permitted to do so. You must be at least 18 years old, or older if a higher minimum age applies to you under relevant law. Casino Chan may ask for information or documents to verify your age, identity, location or source of funds. You must provide information that is complete, accurate and not misleading.

Only one account may be opened for each person unless Casino Chan expressly agrees otherwise. An account must be registered in your own name and used only for your personal purposes. You must not create an account on behalf of another person, operate an account for someone else, or use another person's payment method without appropriate authorisation.

You are responsible for keeping your login information confidential. Choose a strong password, do not share it with anyone and notify Casino Chan promptly if you believe that your account has been accessed without permission. Activity completed through your account may be treated as activity authorised by you unless Casino Chan has been notified and has had a reasonable opportunity to investigate.

Verification and account checks

Casino Chan may carry out checks before or after an account is opened, including checks relating to identity, age, location, payment ownership, fraud prevention, responsible gambling and compliance obligations. During a review, access to some features may be limited. You must respond to reasonable requests for information within the timeframe provided. If the information cannot be verified, Casino Chan may refuse registration, restrict an account or take other action permitted by law.

You must not use the website if you are self-excluded, subject to a gambling restriction that prevents use of the service, or otherwise prohibited from participating. If you believe you have opened an account in error or should not be using the service, stop using it and seek assistance through the available support channels.

3. Games, deposits and withdrawals

Casino Chan games are provided for entertainment. You should only participate with money you can afford to lose. Game outcomes are not guaranteed, and past results do not predict future results. You acknowledge that gambling involves risk and that losses are possible. You must make your own decisions about whether a particular game or activity is suitable for you.

Before using a game, you should check the rules, available options and any game-specific conditions shown on the website. A game may be unavailable in some locations or to some account holders. Casino Chan may suspend, withdraw, amend or replace a game or feature where reasonably necessary, including for technical, legal, security, operational or responsible gambling reasons.

Deposits and account balances

Deposits must be made using a payment method that belongs to you or that you are authorised to use. You must not use funds obtained unlawfully or funds that you cannot afford to lose. Payment providers may apply their own terms, fees, processing requirements or security checks. Casino Chan cannot guarantee that every payment method will be available at all times.

You should check the transaction details carefully before confirming a deposit or game entry. If you notice an error, suspicious transaction or unauthorised activity, notify Casino Chan as soon as possible. Casino Chan may delay or reject a transaction where required for verification, fraud prevention, technical reasons or compliance with applicable obligations.

Withdrawals and reversals

Withdrawal requests may be subject to identity, account, payment and compliance checks. Funds may generally be returned only to an account or payment method that can be verified as belonging to you, subject to applicable requirements. A withdrawal can be delayed, declined or cancelled where information is incomplete, an account review is in progress, a transaction appears irregular, or the request does not comply with these terms.

If a payment is reversed, charged back or found to be unauthorised, Casino Chan may suspend the relevant account while the matter is reviewed. You remain responsible for amounts properly owed as a result of an invalid payment or other breach of these terms. Where a technical or administrative error causes an incorrect balance, Casino Chan may correct the balance and take reasonable steps to resolve the error.

4. Responsible gambling, prohibited conduct and privacy

Responsible gambling

Casino Chan encourages a balanced approach to gambling. Gambling should be treated as a form of entertainment, not as a way to earn income, recover losses or solve financial problems. Set a budget before playing, take regular breaks and avoid gambling when you are upset, under the influence of alcohol or drugs, or experiencing financial pressure.

• Never chase losses or increase stakes to try to recover money.
• Keep gambling separate from essential household spending.
• Use any available deposit, spending, time or session controls that may help you remain within your limits.
• Consider taking a break or requesting account restrictions if gambling is becoming difficult to manage.
• Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.

You may ask Casino Chan about available responsible gambling tools, account restrictions or self-exclusion options. Restrictions may affect access to games, deposits or other features and may not be reversible during the selected period. You should not attempt to avoid a restriction by opening another account or using another person's account.

Prohibited use

You must not misuse the website or interfere with its security, operation or fairness. Prohibited activity includes fraud, money laundering, identity misuse, collusion, cheating, using bots or automated software, exploiting a fault, manipulating a game, attempting to bypass account controls, or using the service for an unlawful purpose. You must not introduce malicious code, overload the website, scrape protected content or attempt unauthorised access to systems or accounts.

If Casino Chan reasonably suspects prohibited conduct, it may investigate, preserve relevant information, restrict access, cancel affected activity, withhold action while checks are completed or take other steps permitted by law. Any decision will be considered in light of the available information and applicable obligations.

Privacy and personal information

Casino Chan collects and uses personal information as described in its Privacy Policy. Information may be used to provide services, verify accounts, process transactions, maintain security, prevent fraud, meet legal obligations and support responsible gambling. By using the website, you acknowledge that information may be handled for these purposes in accordance with the Privacy Policy and applicable privacy law.

5. Website content, suspension and general legal terms

Website content and availability

The website may contain text, graphics, logos, software, game content and other material owned by or licensed to Casino Chan or its service providers. You may use this material only for personal, lawful use of the website. You must not copy, reproduce, modify, distribute, publish, sell or commercially exploit it without appropriate permission.

Casino Chan aims to keep the website available and accurate, but access may sometimes be interrupted by maintenance, technical faults, internet problems, security events, supplier issues or circumstances outside reasonable control. Information displayed online may contain errors or become outdated. You should rely on the terms and information shown at the time of using a feature and contact support through the available channels if you identify a material problem.

Suspension and closure

You may stop using Casino Chan at any time. Casino Chan may suspend, restrict or close an account where reasonably necessary, including where you breach these terms, fail verification, provide inaccurate information, engage in prohibited conduct, present a security or compliance risk, or where continued access is not appropriate for responsible gambling reasons.

If an account is closed or restricted, you must not attempt to create or use another account to avoid that action. Any unsettled balance or transaction will be handled subject to verification, applicable law, the reason for the restriction and any rights you may have. Account closure does not remove obligations that arose before closure or provisions that are intended to continue after these terms end.

Liability and disputes

To the extent permitted by law, Casino Chan is not responsible for loss caused by your failure to protect account credentials, misuse of the website, unlawful activity, interruptions outside reasonable control, or reliance on information that was not intended to provide personal financial or legal advice. These terms do not exclude responsibility that cannot lawfully be excluded.

If you have a concern about your account, a transaction or the website, raise it through the available support process and provide enough information for the matter to be reviewed. Casino Chan may request further details, transaction references or identity information. You should keep records of relevant communications. Nothing in this section prevents you from exercising rights or using complaint pathways available under applicable Australian law.

Interpretation

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the minimum extent necessary, and the remaining terms will continue to operate. A failure to enforce a provision immediately does not mean that provision has been waived. These terms, together with the policies and additional conditions referred to in them, form the basis of your use of Casino Chan.