Betting Rules

1. General rules and eligibility

These rules apply to bets placed through the Casino Chan website or any other betting service made available by Casino Chan. By opening an account, accessing a betting product or placing a bet, you confirm that you have read and understood the applicable rules. If you do not agree with these rules, you should not use the betting service.

You must be legally permitted to gamble in the place where you are located when using the service. You must also meet any minimum age requirement that applies to online gambling in your jurisdiction. Casino Chan may ask for information or documents to verify your identity, age, location or account details. Betting access may be restricted until requested checks have been completed.

Each customer must hold and use their own account. You must provide information that is accurate, current and complete, and you must update it if your circumstances change. You are responsible for keeping your login details secure and for all activity carried out through your account, unless you have promptly notified Casino Chan of unauthorised access.

• Only one personal account should be used by each customer, unless Casino Chan has expressly approved another arrangement.
• You must not allow another person to use your account or place bets on your behalf.
• You must not use an account for unlawful activity, fraudulent activity, money laundering or any other prohibited purpose.
• You must not attempt to interfere with the operation, security or fairness of the betting service.
• You must comply with all applicable laws, these Betting Rules and any product-specific conditions.

Casino Chan may suspend, restrict or close an account where there is a suspected breach of these rules, a security concern, a legal requirement, an integrity issue or a need to complete verification. Any action taken will be handled in accordance with the applicable terms and legal obligations.

2. Placing and accepting bets

A bet is an instruction to wager funds on a selected outcome, market or game. Before submitting a bet, you should check the selection, odds or price, stake, potential return and any other information shown on the confirmation screen. You are responsible for checking that the details are correct before confirming the bet.

A bet is normally treated as accepted only when it has been recorded by the Casino Chan betting system and a confirmation is displayed or otherwise made available in your account. An entry in a bet history may be used as evidence of the bet details, subject to any correction required because of an obvious error, system issue or other valid reason under these rules.

Displaying a market, selection or price does not guarantee that a bet will be accepted. Casino Chan may refuse, limit, suspend or cancel a bet before acceptance where this is necessary for technical, operational, legal, security or integrity reasons. A market may also be removed or suspended without notice when circumstances require it.

Stakes and funds

You may only place a bet using funds that are available in your account and that you are authorised to use. You should not deposit or wager more than you can afford to lose. Any displayed minimum or maximum stake is subject to the product, account, market and legal conditions that apply at the time. Casino Chan may apply different limits where permitted.

The currency, stake amount, price and possible return shown at the time of confirmation form part of the bet record. A bet cannot normally be changed after acceptance. Requests to cancel or alter a bet may be considered only where the relevant product rules or operational circumstances allow it.

Live and in-play betting

Live or in-play markets can change quickly. There may be a delay between an event occurring, information being displayed and a bet being accepted. A price shown on screen may not be the price available when the bet is processed. The accepted bet record, rather than an unconfirmed display, determines the terms of the bet.

3. Odds, outcomes and settlement

Odds and prices indicate the potential return associated with a selection. They may change before a bet is accepted. Unless a product-specific rule states otherwise, the potential return is based on the accepted stake and price recorded by the betting system. Any applicable deductions, restrictions or terms will be shown or described in the relevant product information.

Bets are settled using the official result or information from a source considered appropriate for the relevant event, market or game. The source may differ according to the product. If an official result is changed after settlement, Casino Chan may review the settlement where the applicable rules or circumstances require it.

The wording of a market is important. A selection will be settled according to the market description and any additional rules displayed at the time the bet is placed. If an outcome is not clearly covered by the market wording, Casino Chan may apply a reasonable interpretation consistent with the published product rules and the nature of the market.

Voided, cancelled and abandoned events

A bet or selection may be voided where an event is cancelled, abandoned, postponed, materially changed or does not meet the conditions needed for settlement. The treatment of a postponed event can depend on the product-specific rules, the length of the delay and whether the event is completed within an applicable period.

Where a multiple bet includes a void selection, that selection may be removed from the calculation and the remaining selections may be settled under the relevant rules. In other circumstances, the whole bet may be void. The result depends on the market wording and the reason for the void or cancellation.

Result disputes

If you believe a bet has been settled incorrectly, review the bet history and the rules for the relevant product before raising the matter with Casino Chan. A dispute should include enough information to identify the bet and explain the concern. Settlement records, event information and system records may be reviewed when assessing a dispute.

4. Errors, interruptions and prohibited conduct

Occasionally, a price, result, balance, market description or other information may be affected by a typographical, technical or system error. If an obvious error affects a bet, Casino Chan may correct, cancel or void the affected bet in accordance with the applicable terms and legal requirements. Where appropriate, the original stake may be returned to the account.

Casino Chan is not responsible for a failure caused by circumstances outside reasonable control, including interruptions to communications networks, device or software problems, inaccurate information from third parties, event disruption, cyber incidents or other unforeseen circumstances. This does not limit any rights that cannot legally be excluded.

You must not exploit a fault, delay or vulnerability in the betting service. You must not use automated tools, unauthorised software, bots, scraping systems or other methods designed to interfere with normal operation or obtain an unfair advantage. You must also not coordinate with others to manipulate a market, misuse promotions or engage in conduct that may compromise betting integrity.

• Do not place bets using another person's payment method or account without proper authorisation.
• Do not attempt to conceal the source of funds or the true owner of an account.
• Do not submit false, misleading or stolen identification information.
• Do not use the service while affected by another person's account restrictions or self-exclusion.
• Do not take part in conduct that may breach event rules, sporting integrity requirements or applicable law.

Where suspicious or prohibited activity is identified, Casino Chan may investigate and may suspend an account, withhold access to affected transactions or take other action permitted by the applicable terms and law. Information may be shared where required for legal, regulatory, fraud prevention or integrity purposes.

5. Responsible gambling and support

Betting should be an entertainment activity, not a way to make money or recover losses. Set a budget before you play and consider how much time and money you can comfortably spend. Never chase losses, borrow money to gamble or continue betting when it is causing stress or affecting your work, relationships, health or financial position.

Casino Chan may make responsible gambling tools or account controls available, such as deposit controls, activity information, breaks, account restrictions or self-exclusion. Availability and operation can depend on the product and applicable requirements. If you ask for a restriction or self-exclusion, follow the instructions provided and do not create another account to bypass it.

If gambling no longer feels enjoyable or is becoming difficult to control, stop betting and seek help from an appropriate gambling support service or qualified professional in Australia. You can also use the responsible gambling information on the Casino Chan website to review practical steps for taking a break or limiting access.

Questions, complaints and rule changes

For a question about a bet, first check the applicable product rules, your account history and any settlement information shown on the website. If you still need assistance, contact Casino Chan through the support channel made available on the website. Include the relevant bet reference and a clear description of the issue, but do not send unnecessary sensitive information.

Casino Chan may update these Betting Rules when products, systems, legal requirements or operational practices change. The version displayed on the website applies from the stated effective date, subject to any rights or requirements that apply to bets already accepted. You should review the rules regularly, particularly before using a new betting product.

These rules are general information only and do not replace the full Casino Chan Terms and Conditions or any product-specific conditions. If there is an inconsistency, the applicable terms and mandatory legal requirements will determine how the matter is handled.