Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every wager can result in a loss, regardless of previous results, a strategy or how long you have been playing. Games are based on chance or other factors that mean outcomes cannot be predicted with certainty. A win does not mean that another win is more likely, and a losing streak does not mean that a win is due.

If you choose to gamble with Casino Chan, make sure it is one form of entertainment among other activities in your life. Do not treat gambling as an investment, a source of regular income or a solution to debt. Only use money that you can comfortably afford to lose after essential expenses, savings commitments and other financial responsibilities have been covered.

Gambling is not suitable for everyone. You should not gamble if you are under the applicable legal age, if gambling is restricted where you live, or if you are affected by alcohol, medication or other substances. Avoid gambling when you are upset, tired, stressed or trying to escape personal difficulties. Your judgement may be affected in these situations, which can make it harder to follow your limits.

Practical ways to stay in control

• Set a money limit before you start and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from money needed for rent, bills, food, education, savings or other commitments.
• Never chase losses by increasing your stakes or continuing to play for longer.
• Do not borrow money, use credit intended for essential expenses or sell possessions to gamble.
• Keep a record of deposits, withdrawals, wins and losses so you have a realistic view of your activity.
• Do not rely on gambling outcomes to improve your financial position.
• Discuss your limits with someone you trust if you find it difficult to follow them alone.

A useful personal rule is to decide your maximum spend and maximum playing time while you are calm. Once either limit is reached, stop. Do not change the rule because you are winning, losing or feeling confident that a result will change soon.

Recognise the warning signs

Problem gambling can develop gradually, and some people may not notice the change straight away. The issue is not only the amount of money involved. Gambling can also affect your time, relationships, work, study, sleep, mood and general wellbeing. Early action can help prevent a difficult situation from becoming more serious.

You may need to review your gambling if you:

• Think about gambling frequently or find it difficult to concentrate on other activities.
• Spend more time gambling than you intended or regularly stay online longer than planned.
• Increase your bets or deposits to get the same level of excitement.
• Return to gambling to try to recover money you have lost.
• Feel restless, irritable or anxious when you try to stop or take a break.
• Hide your gambling, minimise your losses or give misleading information to people close to you.
• Borrow money, miss payments or use funds set aside for important needs.
• Experience conflict with family, friends, colleagues or other people because of gambling.
• Miss work, study, appointments or social activities because you are gambling.
• Feel guilty, ashamed, stressed or unhappy after gambling, but continue anyway.
• Use gambling to cope with loneliness, anxiety, depression, stress or other personal problems.
• Try to stop or cut down several times without being able to maintain the change.

One warning sign does not define your situation, but it is worth taking seriously. You do not need to wait until you have lost a particular amount or experienced a crisis before asking for help. Speaking with someone early can give you practical support and a private opportunity to understand what is happening.

Ask yourself regularly

1. How much time and money have I spent gambling recently?
2. Can I afford my gambling after paying for essential expenses?
3. Am I gambling because I want to, or because I feel pressure to recover losses?
4. Have I kept my gambling private or given inaccurate information about it?
5. Would I be comfortable discussing my gambling with someone I trust?
6. What would happen if I stopped gambling for a period of time?

Tools and steps to regain control

If gambling is becoming difficult to manage, take action as soon as possible. Account controls may be available to help you set spending, deposit or session limits, take a break or exclude yourself from gambling for a period of time. The availability and operation of these features can vary. Check the relevant account settings and information provided by Casino Chan, and contact customer support through the available website channels if you need help understanding a control.

Consider these options

• Set a deposit, spending or loss limit that reflects what you can afford.
• Use a session reminder or reality check where this feature is available.
• Take a temporary break if you feel distracted, stressed or unable to follow your plan.
• Request self-exclusion if you want to prevent yourself from accessing gambling for a longer period.
• Remove saved payment methods and reduce easy access to funds used for gambling.
• Use banking controls or financial management tools that can block or restrict gambling transactions, where available.
• Tell a trusted person what you are doing and ask them to support your plan.
• Speak with a qualified counsellor, financial counsellor, psychologist or medical professional.

A limit is most effective when it is set before gambling begins. If you reach a limit, do not try to work around it by opening another account, using another payment method or asking another person to gamble on your behalf. Creating alternative ways to continue can make it harder to regain control. If you have chosen self-exclusion, respect the purpose of that decision and seek support rather than attempting to bypass it.

If you are concerned about your finances, separate gambling decisions from financial decisions. Review your bank statements, list essential payments and consider seeking independent financial advice. Do not make major financial decisions while upset about gambling losses. A qualified financial counsellor can help you understand your options and plan your next steps.

For family and friends

Gambling can affect partners, relatives, friends and other people who share financial or personal responsibilities. If someone close to you may be experiencing gambling harm, choose a calm time to talk. Focus on the behaviour and its effects rather than blaming or shaming the person. Encourage them to speak with a professional, and consider getting support for yourself as well.

Protect shared finances where appropriate, keep important bills and documents secure, and avoid covering up losses or repeatedly providing money to continue gambling. Any decisions about joint accounts, debts or legal responsibilities should be considered carefully, and independent financial or legal advice may be helpful.

Getting help in Australia

Support is available if gambling is affecting you or someone you know. You can contact a recognised gambling support service in your state or territory, speak with your general practitioner, or arrange an appointment with a qualified counsellor or psychologist. These services can help you understand your gambling, develop a plan, manage urges and address related financial, emotional or relationship concerns.

You can also speak with a trusted family member, friend or support person. Asking for help is a practical step, not a failure. You can begin by saying that gambling is becoming difficult to manage and that you would like support to set boundaries or take a break. If you do not know which service is suitable, a health professional or local community service can help direct you to appropriate assistance.

If gambling has contributed to thoughts of self-harm, suicide or immediate danger, seek urgent help through emergency services or a crisis service in your location. If you are in immediate danger, contact emergency services without delay. Your safety is more important than any gambling account, balance or loss.

Our approach

Casino Chan aims to provide clear responsible gaming information and encourages customers to make informed decisions. We may take steps to support safe gambling in line with applicable requirements and our account processes. This can include providing information about limits, breaks, self-exclusion and support options. Responsible gaming tools are not a substitute for professional advice, and using a tool does not remove the underlying risks of gambling.

Only create or use an account in your own name, keep your account information accurate and do not allow another person to gamble through your account. Parents and guardians should take reasonable steps to prevent children and other unauthorised people from accessing gambling services or payment methods. Use strong passwords and keep your devices secure.

Review this information regularly and be honest with yourself about the role gambling has in your life. If gambling is no longer enjoyable, is affecting your responsibilities or is causing distress, stop and seek support. Making a plan early can help protect your finances, relationships and wellbeing.