Privacy Policy

Information we may collect

When you use Casino Chan, we may handle information that identifies you, relates to your account or helps us operate the website. The information collected depends on the services you use, the choices you make and the checks that may be required before or during your use of the account. We only seek information that is reasonably relevant to operating the service, meeting our responsibilities and supporting players.

Account and contact details

This may include your name, date of birth, residential details, username, account login information and contact details. We use this information to create and manage your account, communicate with you, provide customer support, process requests and help keep the account secure. We may also record information you provide when you contact support, submit a complaint, ask a question or otherwise communicate with us.

Identity and verification information

To help confirm that an account belongs to the person using it, we may request identity or address verification documents. These may contain information such as a photograph, date of birth, document number or proof of address. Verification information may be used for identity checks, age checks, account security, anti-fraud checks and other compliance processes. Please only provide documents through the channels made available for that purpose.

Payment and transaction records

We may record deposits, withdrawals, wagers, account balances, payment methods, transaction references and related activity. Payment information may be processed by payment service providers, and the amount of information available to us can depend on the payment method used. We use transaction records to operate the account, process payments, investigate unusual activity, respond to queries, prevent fraud and meet record-keeping obligations.

Device, usage and cookie data

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device details, language preferences, approximate location, pages viewed, session information and other usage data. We may also use cookies and similar technologies. This information helps us keep the website working, understand how it is used, remember preferences, improve performance and help detect suspicious or unauthorised activity.

How we use personal information

Casino Chan may use personal information for the following purposes. The exact information used will depend on the activity involved, the choices you make and the information needed to provide the relevant service.

• To register, administer and maintain your player account.
• To verify your identity, age and account information when checks are required.
• To process deposits, withdrawals and other account transactions through available payment channels.
• To provide customer support, investigate questions and respond to complaints or requests.
• To monitor account activity and help prevent fraud, money laundering, abuse, collusion, unauthorised access and other harmful or unlawful activity.
• To protect the website, our players and our systems from security threats, technical problems and misuse.
• To meet legal, regulatory, tax, accounting, dispute-resolution and other compliance obligations that apply to an online gambling service.
• To maintain records of account activity, communications, verification checks and transactions where those records are needed for business or legal purposes.
• To improve website features, usability, security, customer service and the general player experience.
• To send service messages, including account notices, security alerts, transaction updates and information needed to administer your account.
• To send promotional or marketing communications where permitted and where you have provided the required permission or have not opted out, depending on the applicable rules.

We may combine information from your account, transactions, communications, device and website activity for these purposes. We do not treat every piece of information in the same way. Access to personal information may be limited to people, systems and service providers that need it for an authorised purpose.

Sharing information with service providers

We may share relevant information with carefully selected service providers that help operate the website and provide services to players. These providers may support payment processing, identity and verification checks, fraud prevention, information technology, hosting, security, customer support, communications, analytics, auditing or professional services. They are expected to handle information for authorised purposes and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed when reasonably necessary to protect our rights, enforce applicable terms, investigate suspected misuse, respond to legal requests or protect the safety and security of players, staff, service providers or the public. We do not sell personal information as a general business practice. If information is transferred or processed outside Australia, we take reasonable steps to support appropriate handling and protection.

Cookies, security and retention

Cookies and similar technologies

Cookies are small text files or similar technologies that can be stored on your device when you visit a website. Casino Chan may use necessary cookies to support login sessions, security, account functions and basic website operation. Other cookies or similar tools may help remember preferences, measure website use, understand performance and support relevant communications.

You can manage, block or delete cookies through the settings in your browser. If you disable necessary cookies, some account or website features may not work correctly. Browser controls can also allow you to remove existing cookies and choose whether to accept new ones. The available options vary between browsers and devices.

Protecting personal information

We use reasonable administrative, technical and organisational measures to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact us promptly if you believe your account has been accessed without permission.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed, anonymised or de-identified, subject to technical and legal requirements.

Closing an account does not necessarily result in the immediate deletion of every record connected with it. We may need to retain limited information to meet legal obligations, prevent repeated misuse, resolve disputes, enforce applicable terms or demonstrate that a request or transaction was handled appropriately.

Your privacy rights and how to contact us

You may ask us about the personal information we hold about you and how it is being used. Depending on the circumstances and any lawful exceptions, you may have the right to request access to your information, ask for inaccurate or incomplete information to be corrected, request deletion of information that is no longer needed, and withdraw consent to marketing communications. You may also ask questions about this policy or raise a concern about how your information has been handled.

Making a data request

To exercise your privacy rights, contact support@chancasino.click. Please describe your request clearly and provide enough information for us to locate the relevant account or records. We may need to verify your identity before providing information, making changes or completing a deletion request. This is a security measure designed to prevent someone else from accessing or changing your personal information.

• Access: ask for a copy of the personal information we hold about you, subject to applicable limitations.
• Correction: tell us which information is inaccurate, out of date or incomplete and provide the corrected details where appropriate.
• Deletion: ask us to delete personal information that is no longer required, noting that some records may need to be retained for legal, security, dispute or record-keeping reasons.
• Marketing consent: withdraw your consent to promotional messages or opt out of marketing communications by following an unsubscribe option where available or contacting support@chancasino.click.

We aim to handle privacy requests within a reasonable timeframe. The time needed may depend on the nature of the request, the number of records involved, identity verification and any legal or technical requirements. If we cannot complete a request in full, we will explain the reason where appropriate. Withdrawing marketing consent does not affect the lawfulness of marketing sent before the withdrawal and does not stop essential service communications about your account, transactions, security or changes to the service.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on this page. We encourage you to review the policy periodically so you remain informed about how personal information may be handled. Continued use of the website after an update may be subject to the revised policy, to the extent permitted by law.