Welcome Package
Up to $6,500 + 260 Free Spins

Across your first four deposits

Wagering
40× bonus amount
Max bet (bonus active)
$8 AUD
Min deposit
$25 AUD per deposit
Bonus validity
30 days to complete wagering

Contact Casino Chan

If you need help with your Casino Chan account or have a question about our services, contact support at support@chancasino.click. Our support team can help with common account, payment, bonus, technical and responsible gambling enquiries.

Casino Chan operates under a licence from the Tobique Gaming Commission (licence no. 0000091) and the Autonomous Online Gambling Authority of Comoros (AOFA), licence reference ALSI-202508056-FI2.

Welcome PackageUp to $6,500 + 260 Free Spins

  1. OperatorSAPHIRIX SOLUTIONS SRL
  2. Established2019
  3. Game libraryApprox. 8,700 games
  4. Withdrawal limit$4,000/day · $16,000/week · $50,000/month

How to get in touch by email

Send your enquiry to support@chancasino.click. To help us understand the matter and respond more efficiently, please include the details below where relevant. Do not send your password or other sensitive security information in an email.

  • The email address registered to your account or your Casino Chan username.
  • A short, clear description of the issue or question.
  • Relevant dates, transaction details or error messages, if available.
  • Screenshots if they help show the problem, provided they do not reveal passwords or unnecessary personal information.

You can write to us about account access and verification questions, deposits and withdrawals, bonus terms, technical problems or responsible gambling requests. If your message concerns an account or payment, use the email address linked to that account where possible so the enquiry can be reviewed more easily.

Support usually replies within 24 hours, although response times can vary depending on the nature of the enquiry and the information needed to review it. Please avoid sending repeated messages about the same matter, as this may make it harder to keep your enquiry together.